Last updated: July 2026
We want you to be happy with what you buy from Nuritron. This page explains when you can return a product, how refunds work, and where refunds do not apply. If anything here is unclear, email us at contact@nuritron.com and we will help.
Products: 7 day returns
You can return most products within 7 days of receiving them, as long as they are unused, unopened, and in their original packaging. For health and safety reasons, we cannot accept returns of food, supplements, or personal care products once they have been opened or the seal is broken. This does not affect your rights if a product arrives damaged or faulty.
Damaged or wrong items
If a product arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with a photo, and we will arrange a replacement or a full refund. You will not pay return costs in this case.
How to start a return
To return an item, email us at contact@nuritron.com with your order number and the reason for the return before you send anything back. We will confirm the return and tell you where to send it. Please do not send items back without contacting us first.
Refunds
Once we receive and check your returned item, we will let you know if your refund is approved. Approved refunds are processed back to your original payment method within a reasonable time. Depending on your bank, it can take a few days for the refund to appear.
Return costs
Unless the item was damaged, faulty, or sent in error, you are responsible for the cost of returning it. Original delivery charges are not refundable.
Consultations
Consultation fees are not refundable once the consultation has taken place, because the service has already been delivered. If you need to cancel or reschedule, contact us at least 24 hours before your appointment and we will do our best to move it to a time that suits you.
Courses
Where we offer online courses or an internship, access is granted once you enrol. Because of the nature of digital content, course fees are not refundable once you have accessed the material. If you have a problem accessing a course, contact us and we will sort it out.
Contact us
For anything about returns or refunds, email contact@nuritron.com. You may also want to read our Shipping Policy and Terms of Service.